Returns & Exchanges
At Lone Star Adhesive, we stand behind the quality of our bonding solutions and offer a 30-day window for returns on unopened products. If you are not completely satisfied with your purchase, our team is dedicated to making the exchange or refund process as seamless as possible.
Initiate Your Request
Contact our customer support team with your order number and the reason for the return to receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the unused items in their original packaging, ensuring the RMA number is clearly visible on the outside of the box to prevent processing delays.
Ship the Items
Send your return to our Texas distribution center using a trackable shipping method; please note that customers are responsible for return shipping costs unless the item arrived damaged.
Inspection and Refund
Once our quality control team inspects the returned adhesive, we will process your refund or exchange within 5-7 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing